Our Work – Strategic Solutions
A New Business Model
The Strategic Challenge
In FY 2020, the major not-for-profit agency provided:
- Child care referral information for more than 1,000 families;
- Processed financial assistance for more than 4,000 families, and;
- Supported the professional development of more than 1,400 early childhood professionals.
Their client interactions were “high touch” and often face-to-face.
But their current operating model was not sustainable; they needed to change to succeed in an environment with dramatically different operating realities.
- More American families sought child care assistance than ever before,
- But funding is at a 12-year low -thousands of families are being denied the support they deserve.
- Peer organizations are actively bidding for their “colleagues” contracts.
The Solution
Help lead a national trend toward Regional consolidation. The winning Agencies would uniformly be:
- Able to improve services on defined accountability standards;
- Technologically savvy – comfortable with a centralized parent referral system that allows more families to be served more efficiently;
- Data driven;
- Receptive to innovation.
The Result
A reinvigorated not-for-profit, welcoming technology as the new key to success in a world of limited resources. The Agency’s Mission Statement: To be the most innovative facilitator of high quality, affordable child care and early education.
Emphasized online contact and service – completely appropriate for a 21st century Agency, and – incredibly prescient given the Covid-19 crisis in 2020.
